Crack The Code

📦 Shipping Policy

Thank you for shopping with us!
We aim to process and deliver your order as quickly and smoothly as possible.

📍 Order Processing Time

All orders are processed within 1–2 business days.
Once your order is shipped, you will receive a confirmation email with tracking information.

🚚 Standard Shipping

Estimated Delivery Time: 5–10 business days

Carrier: USPS / UPS / FedEx (based on destination and availability)

Please note that these are estimated delivery times and not guaranteed.

⛅ Delays & Special Circumstances

Shipping may take longer during:

Severe weather conditions

Holidays or peak season (e.g., Black Friday, Christmas)

Carrier delays beyond our control

We truly appreciate your patience during these times.

📦 Tracking

Once your package has shipped, you will receive an email with a tracking number.
You can track your order at any time through our Order Tracking page.

❗ Incorrect Address

Please make sure your shipping address is correct at checkout.
If the address is incorrect, contact us within 12 hours after placing the order.
We cannot guarantee changes after the package is processed.

📭 Lost or Stolen Packages

We are not responsible for lost or stolen packages after they are marked as Delivered by the carrier.
If this happens, please contact the carrier directly for assistance.

📧 Need Help?

If you have any questions about your order, feel free to reach us at:
C0000Z@LIVE.COM

🛡️ Return & Refund Policy

Thank you for shopping with us!
We want you to love your purchase, and we’re here to help if something isn’t right.

✅ 30-Day Worry-Free Returns

We offer a 30-day return window starting from the day you receive your item.

To qualify for a return, please make sure that:

The item is unused, undamaged, and in its original condition

All original packaging, tags, and accessories are included

The product does not show signs of wear, damage, or impact that may affect resale

Items that are damaged, altered, or not in resale condition may not be eligible for a refund.

📦 Return Shipping Cost

Return shipping fees are the responsibility of the customer.
We do not provide prepaid return labels at this time.

💰 Refund Processing

Once your return is received and inspected:

Approved refunds will be issued to your original payment method

Please allow 3–7 business days for the refund to appear in your account

Shipping fees (if any) are non-refundable

🚫 Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

Final-sale/clearance items

Personalized or custom-made products

Gift cards

📮 Wrong or Defective Items

If you received a wrong, defective, or damaged item, please contact us within 48 hours of delivery.

We will replace the item at no additional cost.

Please include:

Order number

Clear photos of the product and packaging

Description of the issue

📧 Need Help?

If you have questions about returns or need assistance, please contact our customer support team at:

📩 C0000Z@LIVE.COM

We’re always here to help!

LUNCHOON fully stands behind the products we sell. Therefore, all of our products are covered by a one year warranty starting from the day when the original order was received.Warranty Terms1. Customer will be responsible for back and forth shipping fees.2. Customer must contact one of LUNCHOON representatives for the return shipping address when sending back the items.3. Customer should make sure that items are safely packed before sending them back. LUNCHOON will not be responsible for any lost or stolen items.4. When sending back the items, customer must use a shipping method that has tracking on it. Packages with no tracking will not be processed.5. LUNCHOON reserves the right to void the warranty on any items showing signs of modification, abuse or damage beyond "normal wear", as determined by our jewelry professionals.For any questions, please email us at: c0000z@live.com